January 8-17, 2010
This isn't a personal attack on the Imperial Palace Suites...I'm just telling it like it was. It all started off when a close friend of mine wanted to check into a room for just one day. We arrived in the Philippines for a Medical Mission and we were extremely tired from the long flight.
My friend was asked for her Debit Card so that they can charge her for a days stay (She was going to later share a room with her best friend who was arriving a day later). They charged her for an 8 day stay instead of a one day stay and they did it three times. The Hotel knew of the Mistake but refused to refund her back. She then called her bank in the United States and they put a freeze on her account because of the mistake made by the Hotel Staff and their management. Basically...she was out of luck with no money to spend. Being a good friend, I helped her out financially, but the whole incident was uncalled for.
To make matters worst, they tried to charge me for extra services I never got from the Hotel. When the Air-conditioning went out and I called them about it to get it fixed, they tried to charge me for it. They also tried to charge me for 5 phone calls I didn't make. And I don't want to talk about the elevator. The Management and the Staff were more concerned about getting their staff on the elevator than the paying customers that booked rooms at this Hotel. We came to this country to help people out and we paid a lot of money to stay at this hotel...we deserved a little bit better...that's my perspective...
This isn't a personal attack on the Imperial Palace Suites...I'm just telling it like it was. It all started off when a close friend of mine wanted to check into a room for just one day. We arrived in the Philippines for a Medical Mission and we were extremely tired from the long flight. 
My friend was asked for her Debit Card so that they can charge her for a days stay (She was going to later share a room with her best friend who was arriving a day later). They charged her for an 8 day stay instead of a one day stay and they did it three times. The Hotel knew of the Mistake but refused to refund her back. She then called her bank in the United States and they put a freeze on her account because of the mistake made by the Hotel Staff and their management. Basically...she was out of luck with no money to spend. Being a good friend, I helped her out financially, but the whole incident was uncalled for.
To make matters worst, they tried to charge me for extra services I never got from the Hotel. When the Air-conditioning went out and I called them about it to get it fixed, they tried to charge me for it. They also tried to charge me for 5 phone calls I didn't make. And I don't want to talk about the elevator. The Management and the Staff were more concerned about getting their staff on the elevator than the paying customers that booked rooms at this Hotel. We came to this country to help people out and we paid a lot of money to stay at this hotel...we deserved a little bit better...that's my perspective...
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